Alliance Credit Union is looking for a results oriented Member Relationship Manager to join our team. Founded in 1952, Alliance is a member owned financial institution with 47,000 members and over $350 million in assets. Growth and ever changing needs provide a challenging and exciting opportunity for a candidate with exceptional sales and customer service skills. If you are that self-motivated, hardworking, friendly individual we want to talk to you!

We offer salary commensurate with experience plus an excellent benefits package including 401(k), incentive plans, medical, dental, Flex Plan and more plus a business casual environment.

This position is designed to provide a Member Relationship Manager for each member in order to establish, maintain and add depth to our member relationships.

Summary:
Responsible to assess and determine member’s needs, and sell the appropriate products and/or services to meet these needs. Open accounts for new members to generate a portfolio. Manage this portfolio of members, calling these members to add value to their relationship, both for the member and for the Credit Union. Take and process loan applications, communicating with the member throughout the loan process, and finalizing the loan with the member.

This position is the point of contact for the member and is essentially the face of the Credit Union, thus professionalism, service levels and productivity are of utmost importance.

Employee efforts will be measured by sales objectives, accounts per account based on portfolio, member service levels, and compliance with laws and regulations.
Employees will immediately be entered into the incentive program.

Essential Duties:

• Manage a portfolio of members in order to increase their relationship with the Credit Union within the first 3 months of opening their account.
• Contact members in the portfolio to pro-actively cross sell additional accounts and services including checking accounts, consumer loans, Real Estate loans, IRA’s, insurance products, electronic services, and investment services. (Contact methods include phone, e-mail, written correspondence, and face to face.)
• Provide superior service following the Credit Union’s “Service Standards Pledge”.
• Meet or exceed established goals.
• Take loan applications in person, over the phone, through the mail, by fax, and via the Credit Union’s Web site.
• Processes approved loans from application to funding, explaining loan terms and counseling members when disbursing funds.
• Open new accounts (savings, checking, money market, IRA’s, minor, etc.), process all additional steps to compliment account openings, (i.e. Check ordering, debit card ordering, etc) and take ownership of questions and issues related to these accounts. Build stronger member relationships by encouraging the use of all other Credit Union products and services whenever possible.
• Review the credit report pulled at each new account opening and/or loan application to pursue all opportunities and educate our members.
• Perform credit score enhancement counseling for members.
• Be able to handle issues and questions from members regarding their loans.
• Complete a variety of forms, reports, and other materials which requires an understanding of specific departmental terminology and procedures for completing loan documents; processing loan forms and files; maintaining loan files; inputting data using a personal computer; disbursing checks to members; and preparing extension agreements for approval by the appropriate personnel.
• Have a thorough knowledge of documents and forms required for taking deposits, opening new accounts.
• Responsible for all documentation accuracy and completeness.
• Maintain a general knowledge of all Credit Union products and services in order to provide members with opportunities to increase their wealth.
• Stay current with all consumer protection laws and regulations pertaining to consumer lending and all disclosure requirements of Truth in Savings, Reg CC, Reg E, Reg DD, the Bank Secrecy Act, and all other Federal, State, Local laws and regulations, as well as all Alliance Credit Union policies and procedures.
• Have a familiar knowledge of Real Estate products such as Equity Loans and know when to refer members to the Mortgage Department.
• Prepare progress reports.
• Assist and provide support at sales and member education events.
• Assist in the training of new employees, and participate in ongoing cross training of existing employees.
• Balance daily check deposits.
• Performs other duties as assigned.

Apply/Contact:
Michelle Adair
Human Resources Manager
Alliance Credit Union
3315 Almaden Expressway Suite 55
San Jose, CA 95118
P. 408 979-5152
F. 408 979-0842
madair@alliancecreditunion.org
www.alliancecreditunion.org

Date Posted: 01/10/2006