Senior Manager of Guest Experience

The Senior Manager of Guest Experience is responsible for leading efforts to provide an exceptional guest experience in line with the aquarium's strategic goals. This encompasses training and managing staff who enhance the guest experience through ticketing, greeting and orientation, the information desk, guest programs, volunteer and student guides.

Ensure appropriate training, role modeling and mentoring of Guest Experience Managers is in place for them to be successful leaders of the Guest Experience team. With Guest Experience managers, create a team that ensures the guest experience vision is realized: model and coach staff on effective guest service and staff management practices. Develop budgets and provide financial oversight assistance for programs and activities. Ensure service and programs are evaluated regularly and modified as appropriate. With division VP, lead departmental strategic planning efforts and serve as a key member of management in strategy and operations decision-making. Bachelor's degree in a relevant field. Seven to ten years progressive management experience in guest service operations and/or public program development and delivery. Excellent leadership, interpersonal, and written and oral communications skills. Demonstrated ability to build and lead a team of creative, diverse staff. Management knowledge required.

To apply, please submit a cover letter and resume to:
Mauricio Madueño, Human Resources Recruiter
attn: Human Resources Department
Monterey Bay Aquarium, 886 Cannery Row, Monterey, CA 93940
P. (831) 648-4800
F. (831) 644-7550
jobs@mbayaq.org (no attachments) EOE/Committed to Diversity

2006 is our "Year of Exploring"! Find out what's happening this month at www.montereybayaquarium.org

Date Posted: 11/06/2006